Chat with FactoStack on WhatsAppHow we handle and protect your data in our software solutions
Last updated on May 29th 2026
This privacy policy outlines how Factostack Technologies handles and protects the data you provide when using our software solutions and services. We take data privacy seriously and are committed to protecting your information.
Through our software solutions, we may collect:
Business information (company name, GST details, business type)
User account information (name, email, role, department)
Usage data (features used, access patterns, performance metrics)
Technical data (IP addresses, browser type, device information)
Operational manufacturing data, such as products, recipes, BOMs, routings, inventory, vendors, production orders, quality records, invoices, and customer records you enter into FactoStack
We use the collected information to:
Provide and maintain our software services
Improve our software features and user experience
Send service updates and important notifications
Provide technical support and respond to inquiries
We implement robust security measures to protect your data, including:
End-to-end encryption for data transmission
Secure data centers with regular backups
Access controls and authentication mechanisms
Regular security audits and compliance checks
Your product catalog, recipes, bills of materials, formulas, ingredient quantities, vendor details, production records, pricing, and customer data remain your confidential business data. We do not sell this data, share it with other customers, or use it to benefit another customer's business. Customer workspaces are tenant-isolated so one business cannot access another business's records. We access customer operational data only to provide the service, troubleshoot support requests, maintain security, comply with law, or act on your documented instruction.
We retain your data for as long as your account is active or as needed to provide our services. You can request data deletion at any time, subject to legal and regulatory requirements.
Our software may integrate with third-party services. When you enable such integrations, you agree to their respective privacy policies. We only share the minimum data necessary for the integration to function and do not share your product, recipe, BOM, or production data with third parties for their marketing or resale.
You have the right to:
Access your personal data
Correct inaccurate data
Request data deletion
Export your data
For any privacy-related questions or requests, please contact us at:
Factostack Technologies