Your Customers Track Their Own Orders. Your Team Sells More.
Eliminate order status calls so your sales team focuses on new business. Your B2B customers get a self-service portal for orders, invoices, payments, and reorders.
Book a CallYour Sales Team Answers These Every Day
Every one of these is a selling hour lost.
Rajan Enterprises
“When will my order be dispatched?”
Verma Trading Co.
“Can you send Invoice #1203?”
Kapoor Industries
“I need a statement of account for my auditor.”
Singh Auto Parts
“How much do I still owe you?”
All of these self-serve from the portal.
Customers help themselves. Your team focuses on closing new business.
What Your Customers Get
A branded B2B portal your customers can access 24/7 from any device.
Order Tracking
Customers track order status and dispatch details in real time — confirmed, in production, dispatched, delivered. No phone calls needed.
Invoice & Credit Note Downloads
Every invoice and credit note available for download immediately. GST-compliant PDFs ready for their accounts team.
Payment Statement & Outstanding Balance
Full ledger view with outstanding amounts, due dates, and payment history. Customers know exactly what they owe.
One-Click Reorder from History
Customers reorder their most-purchased items with a single click. Your sales team doesn't need to take the order manually.
GST Documentation for ITC Claims
All GST documents consolidated in one place. Customers can pull GSTIN-matched documents for their ITC reconciliation.
Complaints & Returns Tracking
Customers raise complaints and track return requests in the portal. Every issue logged, assigned, and resolved with a full audit trail.
What You (the Manufacturer) Get
Three outcomes that directly improve sales efficiency and cash flow.
Sales Team Freed from Status Calls
Your sales team stops answering 'where's my order' and 'send me invoice' calls — and spends that time on new business.
Faster Reorders with Less Effort
B2B customers reorder directly from their history. No order form emails, no WhatsApp confirmations, no re-entry.
Fewer Payment Disputes
Customers see their outstanding balances clearly. Disputes happen less when everyone is looking at the same ledger.
Who This Is For
The Customer Portal delivers the most value when you have repeat B2B buyers on regular purchase cycles.
Industrial equipment manufacturers with dealer and distributor networks
Raw material distributors with repeat B2B buyers on monthly purchase cycles
Auto component manufacturers supplying OEMs or tier-1 assemblers
Any manufacturer where your sales team spends significant time on order status and invoice queries
Minimum threshold
Works best with 20+ repeat B2B customers. One-time buyers don’t need portal access — this is for your regular accounts.
Give Your Best Customers a Better Experience.
Book a call and see how the Customer Portal connects to your FactoStack sales and invoicing modules.
Custom pricing based on customer count.
Book a Call